If you wish to register a complaint, please call 0114 266 4216 or write to us at our registered office address. You can also contact us by e-mail email@example.com. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available here. If you cannot settle your complaint with us, you may be entitled to refer it to the Claims Management Ombudsman as part of the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.
From the date you sign our agreement if you cancel during the first 14 days in the Cooling off Period you will not have to pay a cancellation fee to us.
If you cancel this agreement after the 14 day Cooling off Period our cancellation fees may apply. We reserve the right to charge £150 + VAT per hour for the work we have carried out up to the point of cancellation. If you cancel on or after an offer of compensation has been made our cancellation fee is 18% inclusive of VAT which is calculated on the gross amount of the offer of compensation awarded to the claim.
Pension Claim Consulting Ltd is regulated by the Financial Conduct Authority, in respect of regulated claims management activities authorisation number FRN 829766. Pension Claim Consulting Ltd registered business address is 3 Stokes House, Stubley Lane, Derbyshire, S18 1PG which is registered in England and Wales under registered number 9626782.